Agenda
Follow the links below or scroll down to view the conference agenda for each location:
InQuira Customer Summit Agenda—Chicago
Monday, January 25
| 6:00 pm | Welcome and Cocktail Reception |
Tuesday, January 26
| 8:30 am | Registration and Breakfast | |
| 9:00 am | Welcome / General Session, Mike Murphy | |
| 10:00 am | Industry Expert, Natalie Petouhoff with Forrester Research | |
| The Value of Transforming Customer Service:
Differentiation By Knowledge |
||
| 11:00 am | Break | |
| 11:30 am | Customer Success Story #1: Nationwide Financial
Phill Adamescu, Manager- Tech Solutions Jeff Cross, Communications Manager |
|
| 12:15 pm | Customer Success Story #2: T-Mobile UK
Chris Willis, Head of eService |
|
| 1:00 pm | Lunch | |
| 2:00 pm | Customer Success Story #3: Harland Financial
Paul Stasiak, Knowledge Manager |
|
| 2:45 pm | Customer Success Story #4: Bayer
Jenna Vayo, Knowledge Engineer |
|
| 3:30 pm | Break | |
| 4:00 pm | Customer Success Story #5 Nationwide Insurance
Travis Benning, Business Information Specialist/Lead |
|
| 5:00 pm | Close & Dinner |
Wednesday, January 27
| 8:30 am | Breakfast | |
| 9:00 am | Welcome / General Session, Santi Pierini
Recap of day one & preview of day’s agenda |
|
| 9:15 am | Product Roadmap/ Strategy, Chris Hall & Peter Tebbenhoff
Review of InQuira’s 18 mo. Roadmap, investment strategies, new innovations |
|
| 10:45 am | Break | |
| 11:15 am | InQuira Product Demo, Nav Chakravarti & Sean Albright
Core Platform & New innovative knowledge applications |
|
| 12:30 pm | Lunch | |
| 1:30 pm | InQuira Customer Success Initiatives | |
| 2:30 pm | InQuira On Demand, Atul Kumar
Overview of our Enterprise On-Demand offering, partnerships, strategic direction |
|
| 3:00 pm | InQuira Services & ICES/Managed Services, Scott Brown & Stacey Matinale | |
| Update on all ICES programs, training updates, new programs | ||
| 3:30 am | Closing Remarks |
InQuira Customer Summit Agenda—San Francisco
Wednesday, February 3
| 6:00 pm | Welcome and Cocktail Reception |
Thursday, February 4
| 8:30 am | Registration and Breakfast | |
| 9:00 am | Welcome / General Session, Mike Murphy | |
| 10:00 am | Industry Analyst, Natalie Petouhoff with Forrester Research | |
| The Value of Transforming Customer Service:
Differentiation By Knowledge |
||
| 11:00 am | Break | |
| 11:30 am | Customer Success Story #1: Yahoo
Brad Smith, VP Global Support Experience Group (GSx) |
|
| 12:15 pm | Customer Success Story #2: Bluecoat
Michael LaStella, Support Knowledge System Manager |
|
| 1:00 pm | Lunch & Awards | |
| 2:00 pm | Customer Success Story #3: Verisign
Judy Quinn, Sr. Manager, Project Management |
|
| 2:45 pm | Customer Success Story #4: International Game Technology (IGT)
Clint Spesert, Knowledge Management Program Manager |
|
| 3:30 pm | Break | |
| 4:00 pm | Customer Success Story #5: T-Mobile UK
Chris Willis, Head of eService |
|
| 4:45 pm | Customer Success Story #5: TBD | |
| 5:00 pm | Close & Dinner |
Friday, February 5
| 8:30 am | Breakfast | |
| 9:00 am | Welcome / General Session, Santi Pierini
Recap of day one & preview of day’s agenda |
|
| 9:15 am | Product Roadmap/ Strategy, Chris Hall & Peter Tebbenhoff
Review of InQuira’s 18 mo. Roadmap, investment strategies, new innovations |
|
| 10:45 am | Break | |
| 11:15 am | InQuira Product Demo, Nav Chakravarti & Sean Albright
Core Platform & New innovative knowledge applications |
|
| 12:30 pm | Lunch | |
| 1:30 pm | InQuira Customer Success Initiatives | |
| 2:30 pm | InQuira On Demand, Atul Kumar
Overview of our Enterprise On-Demand offering, partnerships, strategic direction |
|
| 3:00 pm | InQuira Services & ICES/Managed Services, Scott Brown & Stacey Matinale | |
| Update on all ICES programs, training updates, new programs | ||
| 3:30 am | Closing Remarks |
